Customer Banking Specialist - Kawana Branch

About the role

The Retail Banking Services (RBS) team at CommBank serves more than 10 million personal and small business customers. As the Customer Banking Specialist at the Kawana Branch, you will be the public face of the bank, helping customers with their overall banking needs. This is a full-time Monday to Friday role of 38 hours per week; rosters are predetermined and applicants should confirm availability before applying.

Key responsibilities

• Have in-depth conversations with every customer about how the bank can support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and processing applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify any changes.
• Offer options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding processes, procedures and a risk-adverse culture.

Required profile

• Proven customer service experience, ideally in financial services, retail or hospitality.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and put the customer at the centre of everything.
• Ability to work in a busy, commercial and driven retail environment while giving customers holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.