Customer Banking Specialist - Childers

About the role

The Retail Banking Services (RBS) team of CommBank serves more than 10 million personal and small business customers, and the Customer Banking Specialist in the Childers branch is the first point of contact for customers. This is a part-time role of 20 hours per week, Monday to Friday, 9:15am to 1:15pm, with predetermined rosters.

Key responsibilities

• Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel
• Build a personal connection with customers through meaningful conversation to enhance their experience
• Offer options by educating and demonstrating in-branch technology and digital banking options
• Keep an eye on branch movements so it runs effectively and efficiently and customers stay satisfied

Required profile

• A proven track record of excellent customer service, ideally in financial services, retail or hospitality
• Excellent communication skills and a professional, approachable demeanour
• Ability to manage customer expectations
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing

Candidates may be asked to complete an online assessment and digital interview after applying. Applicants who are already part of the Commonwealth Bank Group must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.