Customer Assistance Coordinator

About the role

The Customer Assistance Coordinator will serve as the single point of contact for assigned customer accounts, overseeing the full order lifecycle from set‑up to shipment. Working within the Customer Assistance South Pacific team, you will help ensure orders are processed accurately and delivered on time, supporting the company’s heavy‑duty filtration and coolant product line.

Key responsibilities

• Manage assigned customer accounts throughout the entire order lifecycle, including new customer set‑up, order entry/modification and escalation handling.
• Coordinate logistics to meet agreed delivery deadlines and ensure accurate documentation.
• Act as the primary liaison between customers, parts distribution centres, manufacturing plants and internal cross‑functional teams.
• Provide continuous communication and status updates to customers during order processing.
• Maintain accurate records and resolve any order‑related issues promptly.

Required profile

• Experience in order management or customer service within a distribution or manufacturing environment.
• Strong organisational skills and ability to manage multiple accounts simultaneously.
• Flexibility to work rotating start times to align with customer service hours (8 am–6 pm).

Required skills