Credit Officer - Aged Care

About the role

Estia Health is recruiting a Credit Officer for its Melbourne office on a 12-month fixed-term contract. The role ensures that outstanding accounts, reconciliations, adjustments and refunds are processed and collected in a timely and effective way.

Key responsibilities

• Manage a portfolio of overdue accounts
• Collect outstanding debts by phone and email
• Liaise with facility personnel about unpaid disputed resident accounts
• Resolve delinquent accounts with internal stakeholders
• Contact and update resident information for all DERP's
• Process customer refunds
• Support the billing team at end of month by handling call volumes
• Carry out ad-hoc tasks as directed by the Credit Manager

Required profile

• Minimum 2 years of experience in a credit function
• Accounting qualification
• Business-to-customer collection experience is essential
• Aged care experience is highly desirable but not essential
• Experience with Epicor is highly desirable

Required skills

• Negotiation and communication skills
• High level of accuracy and attention to detail
• Customer service
• Microsoft Excel
• Ability to work in a fast-paced, complex environment

What we offer

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free wellbeing app
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with NIB Health
• Discounted JB Hi-Fi