Conference Duty Manager

About the role

Mercure Melbourne Doncaster, an 183-room and suite hotel with six event spaces for up to 200 guests, is looking for a Conference Duty Manager. The role keeps conferences, meetings, corporate events and functions running smoothly, ensuring exceptional guest service, effective team coordination and high operational standards in line with Accor brand standards and the Heartist culture.

Key responsibilities

• Oversee daily conference, meeting, seminar and corporate function operations, including setting up rooms, AV equipment, signage and catering, and monitoring events throughout the day
• Welcome delegates and VIPs, act as the main client contact, handle requests, feedback and complaints, and build relationships that encourage repeat business
• Supervise event team members, allocate duties, run briefings, coordinate with Kitchen, F&B, Front Office, Housekeeping, Maintenance and Sales, and support training and performance development
• Oversee catering such as morning and afternoon tea, working lunches and buffets, liaise with the Executive Chef on dietary needs, and monitor food safety, hygiene and alcohol service
• Keep conference spaces safe and compliant with workplace health and safety and Australian requirements, reporting hazards and incidents promptly
• Review event function sheets, monitor staffing, stock usage and wastage, track event charges and additional services, and complete shift handovers and incident documentation
• Inspect rooms before and after events, store equipment correctly, and assist with other hotel operations when needed

Required profile

• Previous experience in hotel conferences, banquets, events or Food & Beverage operations
• Full working rights in Australia (sponsorship not available)
• Demonstrated leadership and team supervision skills
• Strong customer service, communication, organisation and problem-solving skills
• Ability to manage multiple events and competing priorities in a fast-paced environment
• Flexible availability to work weekends, evenings, public holidays and varied shifts

Required skills

• Knowledge of conference setups, catering operations and audiovisual requirements
• Understanding of workplace health and safety and food safety practices

What we offer

• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation and food and beverage