Communications Specialist

About the role

We are seeking a strategic and creative Communications Specialist to shape how we connect with customers, staff, and communities. You will lead communication initiatives that strengthen our brand, influence perceptions, and support organisational goals.

Key responsibilities

• Provide strategic communications expertise, guidance and advice to key business initiatives.
• Develop and implement communication plans for internal and external audiences, aligned to corporate strategy.
• Lead communication projects across multiple channels, including web, social, internal engagement, and customer communications.
• Create clear, engaging written and visual content that builds trust, reputation and engagement.
• Act as a trusted advisor to stakeholders, balancing clarity, risk and brand reputation.
• Manage multiple projects, balancing priorities and timelines effectively.
• Monitor and evaluate communication effectiveness, using insights to drive continuous improvement.

Required profile

• Demonstrated experience developing and delivering communication strategies and plans.
• Exceptional written communication skills, including creating accessible, plain‑English content for multiple channels.
• Ability to translate complex information into easy‑to‑understand messages.
• Strong stakeholder engagement skills with the ability to influence at all organisational levels.
• Proven project management expertise in fast‑moving environments.

Required skills

• Hands‑on communicator comfortable leading projects and producing content for web, intranet, social media, and internal/external communications.
• Strong critical thinking and inquisitive mindset to strategise communications concepts.

What we offer

• Salary $114,232.56 – $120,792.88 per annum plus 12% superannuation.
• Flexible hybrid working arrangements.
• Free on‑site parking and café at the Mitcham office.
• 14 weeks paid parental leave and 15 days paid personal leave.
• Inclusive culture supporting diverse backgrounds and Aboriginal/Torres Strait Islander peoples.