Client Support Officer – Community Legal Services

About the role

Midlas is seeking an enthusiastic, people‑focused Client Support Officer to join its not‑for‑profit community legal centre. You will be the first point of contact for clients, helping them access a range of services including legal advice, disability advocacy, financial counselling and tenancy support.

Key responsibilities

• Act as the first point of contact for clients, community members and stakeholders via phone, email and in‑person.
• Manage a high volume of inbound and outbound phone calls, providing friendly, respectful and timely assistance.
• Respond to enquiries with care and professionalism, ensuring callers feel heard and supported.
• Maintain accurate client records, correspondence and confidential information.
• Provide administrative support to facilitate the effective delivery of Midlas services and programs.

Required profile

• Genuine commitment to supporting clients and the surrounding community.
• Patient, approachable and compassionate manner, using a trauma‑informed, strengths‑based approach.
• Confidence in handling regular phone and in‑person enquiries while delivering excellent service.
• Strong organisational skills with attention to detail and accuracy.
• Ability to manage competing priorities and work collaboratively across service areas.

Required skills

What we offer

• Strong values‑based, purpose‑driven not‑for‑profit environment.
• Competitive remuneration at $50.61 per hour with salary‑packaging tax benefits specific to NFPs.
• Opportunity to work with passionate colleagues dedicated to community support.