Client Services Representative (Freight Forwarding)

About the role

Mondiale VGL, a global logistics partner with operations in 19 countries, is looking for a proactive, detail-driven Client Services Representative in Sydney. You will be the trusted partner who keeps clients' supply chains running smoothly, coordinating freight movements, managing key accounts and shaping logistics solutions in an international environment.

Key responsibilities

• Build long-term client relationships through regular communication and genuine collaboration.
• Track, manage and coordinate shipments using the OneTrack Dashboard, from order to delivery.
• Maintain client dashboards, profiles and reports so information stays current and reliable.
• Set up new accounts, assist with onboarding and make transitions effortless.
• Identify ways to streamline processes, resolve issues proactively and share insights with Sales and Account Management.
• Work closely with onshore and offshore teams and support colleagues.

Required profile

• Previous customer service experience (3+ years) and freight forwarding experience.
• A genuine passion for customer success and a strong sense of ownership.
• Excellent communication and organisation skills, able to multitask in a fast-paced environment.
• Team-first mindset and enjoyment of helping others succeed.

What we offer

• Exposure to global supply chains and skills that can advance a logistics career.
• Ongoing training, career progression pathways and recognition for outstanding work.
• A company that values growth, balance and inclusivity within a diverse, supportive team.