Client Services Manager – Full Time, Sydney

About the role

We are seeking a Client Services Manager to oversee front‑of‑house and back‑of‑house operations at our Sydney site. The role combines hospitality expertise with leadership to deliver premium corporate service experiences.

Key responsibilities

• Build and maintain strong client relationships, manage service level agreements, and conduct client meetings and presentations.
• Monitor client feedback, resolve issues, champion service assurance and continuously improve processes and standards.
• Lead, motivate and develop teams through recruitment, training, coaching and performance management.
• Oversee daily operations across reception, catering, kitchen and AV services, ensuring efficient rostering and alignment with business priorities.
• Manage budgets, control costs, track performance, produce accurate reports and ensure compliance with company policies, contracts and statutory requirements.
• Uphold high standards of hygiene, safety, food quality, environmental practices and maintain facilities, equipment and stock.

Required profile

• Strong budgeting, cost‑control and analytical abilities.
• Excellent customer service orientation and ability to work in corporate hospitality environments.
• Effective written and verbal communication skills for engaging with teams, clients and stakeholders.
• Demonstrated leadership, team‑building and hands‑on management style.
• Strong time‑management, self‑motivation and ability to perform under pressure.
• Solid computer skills and relevant certifications (e.g., OH&S, Food Handling).

Required skills

• OH&S certification
• Food Handling certification

What we offer

• Competitive salary and comprehensive benefits package.
• Development opportunities and a recognition program.
• Inclusive and diverse workplace culture.