Claims Support Officers (3 Positions)

About the role

ACM Healthcare is recruiting three Claims Support Officers (APS4) for a Claims Operations team within a Federal Government Department in Canberra. The team works with Claims Managers, Senior Claims Managers and Employer Account Managers, supported by Injury Managers, to achieve positive health and return-to-work outcomes for employees and employers. This is a full-time, 37.5-hour-a-week position, five days per week, on a contract running until June 2027, paid $52.04 to $56.91 plus an hourly rate.

Key responsibilities

• Support claims management activities and services in line with approved Claim Plans, team priorities and performance targets.
• Use knowledge of legislation, regulatory requirements and policy frameworks to research information, exercise sound judgement and resolve routine and recurring issues.
• Respond to moderately complex enquiries and give accurate information and appropriate guidance to stakeholders.
• Communicate, consult and advise internal and external stakeholders, including during case conferences.
• Handle sensitive and sometimes confronting information with professionalism, empathy and resilience when dealing with distressed clients.
• Help prepare claims-related decision documents, requests for information and correspondence in line with legislation, policies and procedures.
• Maintain accurate and up-to-date claim records in relevant systems.
• Process and approve invoices in line with approved Claim Plans and delegated authority.

Required profile

• Demonstrated experience in health administrative support or within a government department.
• Certificates or competencies in claim management, health, business administration or finance are desirable.
• Willingness to obtain and maintain a Baseline Security clearance.
• Australian citizenship at the time of commencement, as required for a Federal Government department.