Claims Officer - Workers' Compensation

About the role

Gallagher Bassett is hiring a Claims Officer in Adelaide, South Australia, in its insurance and workers' compensation business. The role gives new entrants to a corporate career hands-on experience in claims management, customer service, stakeholder management and administration, working alongside experienced specialists to help injured workers navigate their return to work.

Key responsibilities

• Upload relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner.
• Provide high-quality customer service by listening, showing empathy and recognising the needs of the worker and employer.
• Receive phone claim lodgements from injured workers or employers and call the secondary party to verify information within the required timeframes.
• Determine low-risk claims such as medical expenses only and noise-induced hearing loss.
• Enter data accurately and on time, with a focus on compliance with legislation.
• Educate stakeholders on the return-to-work process, legislative requirements, initial claims decisions and formal statements, and promote the mobile case management service where needed.
• Support internal stakeholders proactively, including booking appointments and referrals with medical providers, drafting and issuing letters, and processing invoices promptly.

Required profile

• Recent experience in a customer service, administration, retail, hospitality, contact centre or similar customer-focused role.
• Interest in developing a career in claims, insurance or workers' compensation.
• Positive, team-oriented approach and willingness to learn.

Required skills

• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence using computer systems and handling administrative tasks.

What we offer

• Competitive compensation.
• Comprehensive benefits programs.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.