Casual Guest Service Agent – Melbourne

About the role

AVANI Melbourne Box Hill Residences is seeking a friendly and proactive Guest Service Agent to join our team on a casual basis. You will be the first point of contact for guests, ensuring a warm welcome and a seamless stay from check‑in to check‑out.

Key responsibilities

• Provide a warm, efficient reception and manage guest check‑ins and check‑outs.
• Handle guest inquiries and requests via in‑person, phone, and email.
• Process reservations, updates, and special requests using the property management system.
• Act as the primary point of contact throughout the guest’s stay, offering assistance and personalized recommendations.
• Maintain clear communication with colleagues and stakeholders across all channels.

Required profile

• Proven experience delivering high‑quality service in a hotel, hospitality, or customer‑facing environment.
• Excellent verbal and written communication skills.
• Positive, proactive attitude with a focus on exceeding guest expectations.
• Professional appearance and polished presentation.

Required skills

• Property management system

What we offer

• Rotating roster covering Monday to Sunday with shift times between 7:00 am and 11:00 pm.
• Competitive hourly rates: $33.38 (Mon‑Fri), $40.62 (Sat), $47.39 (Sun) – rates exclude superannuation.
• Immediate start available.