Casework Assistant – Permanency Support Program

About the role

CASPA is seeking a highly organised Casework Assistant to join its Permanency Support Program team. In this role you will provide essential administrative support to ensure client records, documentation and reporting are accurate, timely and compliant with legislative and contractual requirements.

Key responsibilities

• Maintain and update client records, ensuring confidentiality and compliance with privacy standards.
• Prepare reports, correspondence and meeting minutes for internal and external stakeholders.
• Coordinate meetings, reviews and stakeholder communications, tracking actions and follow‑ups.
• Support compliance activities, audit preparation and quality assurance processes.
• Assist with workplace health and safety documentation and related administrative tasks.

Required profile

• Demonstrated administration experience in human services, community services, legal, medical or a related field.
• Strong attention to detail with the ability to manage competing priorities.
• Excellent written communication skills and a typing speed of at least 80 WPM.
• Understanding of confidentiality, privacy and handling of sensitive information.
• Willingness to work within CASPA’s philosophy, policies and procedures.

Required skills

• High computer literacy with proficiency in Microsoft Office.
• Familiarity with electronic record‑management systems.

What we offer

• Subsidised memberships at a range of fitness providers to support wellbeing.
• Salary‑packaging options allowing up to $15,900 of salary tax‑free for part‑time and full‑time staff.
• Opportunities to work in a not‑for‑profit environment making a positive community impact.