Care Coordinator - Care at Home

About the role

St Vincent's Health Australia is seeking an experienced Care Coordinator to join its St Vincent's Virtual & Home (SVVH) National Programs team. The role coordinates care from referral through to recovery, supporting patients across virtual and home-based care programs. It is a permanent full-time position based in Sydney, Melbourne or Brisbane, classified under the Nurses Award at Level 2.

Key responsibilities

• Coordinate patient journeys, including referrals, eligibility screening, onboarding and service navigation
• Provide direct client care coordination and support the management of clinical escalations
• Manage program enquiries and referrals, assessing client eligibility and suitability
• Monitor patient care plans and support service delivery through digital health platforms
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care
• Coordinate subcontracted services where required to ensure continuity of care
• Maintain accurate clinical documentation, records, reporting and activity data in line with regulatory and organisational requirements
• Participate in quality improvement, service development and program evaluation

Required profile

• Tertiary qualification in Nursing
• Current AHPRA registration or membership of an appropriate professional association
• Minimum five years' experience in an acute, community or relevant healthcare setting
• Experience with discharge planning and liaison with healthcare providers and community services
• Knowledge of the Australian healthcare system and private health insurance environment is highly regarded

Required skills

• Strong assessment, clinical management and care coordination skills
• Digital literacy and confidence using healthcare technologies and data systems
• Excellent communication and relationship management skills with patients, families, carers and stakeholders
• Ability to prioritise and manage competing demands

What we offer

• Salary of $115,000-$119,000 per annum, plus superannuation and salary packaging benefits
• Career growth and development, mentoring and education opportunities
• Discounted gym memberships, Employee Assistance Program and wellbeing initiatives