Business Systems Administrator

About the role

The Information Services team at Cumberland City Council is seeking a Business Systems Administrator to manage, maintain and support the council’s core business applications, primarily the TechnologyOne suite. Reporting to the Senior Coordinator Information Systems, you will work closely with internal stakeholders to ensure reliable system performance and effective user support.

Key responsibilities

• Administer and configure modules within the TechnologyOne suite, including Property & Rating, EAM, Finance, HR/Payroll, and eServices.
• Provide first‑line and advanced support to end‑users, troubleshooting incidents and processing change requests.
• Maintain application parameters, perform system upgrades, and develop enhancements in line with business needs.
• Collaborate with the service desk to ensure timely resolution of incidents and adherence to ITIL processes.
• Lead special projects and contribute to policy development through the Executive Manager Customer Experience and Technology.

Required profile

• Tertiary qualification in Information Technology or equivalent industry certifications/experience.
• Strong interpersonal and communication skills, able to engage with staff at all organisational levels.
• Demonstrated experience supporting enterprise software within an ITIL‑based framework.

Required skills

• Expert knowledge of the TechnologyOne suite and its inter‑module relationships.
• Proficiency with ITIL service management practices.