Business Customer Experience Consultant

About the role

As a Business Customer Experience Consultant at Optus, you will be the primary point of contact for our business customers, delivering exceptional service across voice and digital channels. You will own customer enquiries from start to finish, ensuring timely resolution and fostering strong relationships.

Key responsibilities

• Provide end‑to‑end support for billing, technical, service, account management, upgrade and contract renewal enquiries.
• Deliver personalized solutions that meet the specific needs of business customers.
• Identify opportunities to improve customer outcomes and increase loyalty.
• Resolve concerns and complaints with empathy and professionalism.
• Collaborate with internal teams and business partners to solve complex issues.
• Maintain accurate records and ensure compliance with quality and regulatory standards.

Required profile

• Genuine passion for helping customers and delivering outstanding service.
• Experience in a customer‑service, contact‑centre, support or account‑management environment.
• Strong communication skills and confidence engaging with business customers.
• Customer‑first mindset with the ability to build trust and take ownership of outcomes.
• Excellent problem‑solving abilities and sound decision‑making in a fast‑paced setting.
• Resilience, adaptability and a positive attitude when navigating change.

Required skills

What we offer

• Competitive remuneration and colleague discounts.
• Opportunities to develop skills within a collaborative, high‑performing team.
• Supportive environment that values customer‑centric innovation.