Business Analyst - Digital Platform (Contract)

About the role

Centorrino Technologies is seeking an experienced Business Analyst to support the enhancement, optimisation and ongoing delivery of a large-scale digital platform within a complex government environment. The role focuses on improving digital services, streamlining business processes and enhancing customer experience, working with business stakeholders, product owners, service owners and technical teams. It is a contract position starting as soon as possible and running until 30 June 2027, based in Brisbane, QLD, primarily onsite.

Key responsibilities

• Engage with business stakeholders to understand current-state processes, customer journeys, forms and service delivery requirements.
• Facilitate workshops, interviews and stakeholder sessions to elicit, analyse and document business requirements.
• Analyse existing applications and identify functional, non-functional, reporting, security and integration requirements.
• Develop current-state and future-state business process models, use cases, user stories and detailed requirements documentation.
• Identify opportunities to simplify, standardise and improve customer-facing digital services and business processes.
• Collaborate with solution architects, developers and technical specialists to turn requirements into technical solutions.
• Support solution design, requirements traceability, impact assessments and change management.
• Contribute to testing, user acceptance, business readiness, release planning and transition activities.
• Support incident and problem management and identify continuous improvement opportunities.

Required profile

• Demonstrated experience as a Business Analyst delivering digital transformation, application enhancement or ICT improvement initiatives.
• Experience working within government or large enterprise environments, with an understanding of governance, information security and regulatory requirements.
• Valid Vulnerable People / Working with Children Check (WWCC) and Police Check required.

Required skills

• Requirements elicitation, documentation, validation and management.
• Business process modelling, customer journey mapping, use cases, user stories and requirements specifications.
• Understanding of cloud-based digital platforms, enterprise applications and system integrations.
• Experience with Microsoft Dynamics 365 or similar CRM and enterprise business platforms.

What we offer

• Hybrid working for the majority of roles, with team anchor days.
• Extensive training and development opportunities.
• Discounts and benefits, and a choice of IT equipment.
• Fun team events.