Associate Product Manager – Onboarding

About the role

Join tsys as an Associate Product Manager focused on onboarding solutions across Oceania. You will work closely with Product, Technology, Operations and business teams to turn customer and business needs into practical product solutions.

Key responsibilities

• Support the development and execution of product roadmaps and transformation initiatives.
• Research customer, market and competitor trends to identify opportunities.
• Define, prioritise and manage product backlogs in line with customer and business needs.
• Gather and translate requirements into clear epics, features, user stories and acceptance criteria.
• Map processes, uncover pain points and identify improvement opportunities.
• Facilitate discovery sessions and workshops with key stakeholders.
• Contribute to business cases, product recommendations, launch activities and adoption.
• Partner across Product, Technology, Operations and the business to deliver product enhancements.
• Support delivery through design, testing, implementation and release.
• Monitor feedback and outcomes to drive continuous product improvement.

Required profile

• 4+ years’ experience in Product Management, Business Analysis, Product Delivery or a related role.
• Experience working across the end‑to‑end product lifecycle, from discovery through to launch.
• Strong stakeholder management and communication skills, comfortable with technical and non‑technical teams.
• Experience working in Agile environments and contributing to product backlogs.
• Strong analytical and problem‑solving skills with a customer‑focused mindset.
• Ability to balance strategic thinking with hands‑on execution.
• Experience translating business and customer needs into clear, actionable product requirements.
• Knowledge of Salesforce products and their application within business or customer‑facing processes.

Required skills

• Salesforce
• Agile methodology