Associate Director, Customer Engagement Lead

About the role

Macquarie Group is recruiting an Associate Director, Customer Engagement Lead in Sydney for its Market Services Transformation programme. The role is the primary link between the programme and customers, helping to build strong relationships and maintain engagement throughout the transformation. It works in partnership with teams across Commodities and Global Markets, Operations, Risk and Technology.

Key responsibilities

• Develop and deliver customer engagement and adoption strategies.
• Lead forums and workshops and support customers through platform changes and implementation.
• Gather and translate customer feedback into actionable insights that influence product priorities, roadmap decisions and delivery outcomes.
• Communicate programme updates, promote the benefits of new platform capabilities and drive adoption across internal and external customers.

Required profile

• Significant experience in financial markets, capital markets, investment banking, trading, market operations, prime brokerage, custody, settlement or post-trade services.
• Strong understanding of financial products, trade lifecycle processes and the needs of different market participants.
• Proven ability to build trusted relationships and influence senior stakeholders across business, operations and technology teams, as well as external customers.
• Experience driving customer engagement, readiness and adoption for new products, platforms, operating models or transformation initiatives.

Required skills

• Strong communication, facilitation and stakeholder management skills.
• Able to lead workshops, communicate complex information clearly and turn customer insights into practical business outcomes.