Assistant Practice Manager – Dental Practice, Grafton

About the role

Bupa's Fresh Dental Care Grafton practice is looking for an Assistant Practice Manager. The role supports the Practice Manager in coaching, leading and developing a high-performing team in a positive environment for staff and patients, while also overseeing patient management such as welcoming patients, answering phone calls, booking and confirming appointments and managing customer accounts. It is a part-time position of 30 hours, Monday to Friday, with Saturdays required.

Key responsibilities

• Support the Practice Manager in coaching, leading and developing the practice team
• Oversee patient management: greet and welcome patients, answer phone inquiries, make and confirm appointments and manage customer accounts
• Handle financial administration: daily takings, Medicare/HICAPS processing and treatment plan coordination
• Support staff through onboarding, training and performance guidance
• Ensure healthcare compliance, including infection control and regulatory requirements

Required profile

• 2-3 years of senior health reception experience, or a practice manager willing to step back
• Able to commute between Grafton, Macksville and Coffs Harbour if required
• Willingness to learn dental operations and grow within the role
• Experience in business and people management

Required skills

• Leadership and administrative skills
• Excellent organisational, administrative and time-management abilities
• Communication, interpersonal relations and customer service
• Understanding of financial performance, income generation and cost management
• Ability to handle challenging conversations and resolve issues promptly

What we offer

• Continuous learning, development programs and internal career pathways
• Benefits through the partnership program, including health insurance discounts and discounts from partners such as Apple, Samsung, JB Hi-Fi, plus gym and spa discounts