Assessing Auditor

About the role

The Assessing Auditor will perform quality and independent audits on the Home Assessing workforce, ensuring adherence to control frameworks, best practice processes and insurance regulations. This role supports continuous improvement and collaborates with the Technical Training team.

Key responsibilities

• Conduct comprehensive audits on the Assessing workforce, maintaining advanced knowledge of GICOP regulations, company processes, systems, products and brands.
• Assess internal controls, identify weaknesses, and document audit findings in high‑quality business papers and reports.
• Provide coaching and technical support to Home Claims Assessors, leaders, suppliers and consultants based on audit outcomes.
• Collaborate with Technical Training to highlight gaps, inform training schedules and re‑assess adherence post‑training.
• Develop trend data for leadership, highlighting behavioural and capability gaps.
• Identify root causes of complaints and systemic issues, ensuring compliance with business risk policies.

Required profile

• Minimum 1 year experience in Home Insurance assessing or equivalent role; A&G Home Assessing experience highly desirable.
• Trade qualified (carpentry/building) or equivalent industry experience.
• Experience in audit, quality assurance or data‑driven roles is highly desirable.
• Strong coaching skills, preferably using Coaching Conversations methodology.
• Excellent interpersonal, written and verbal communication skills with ability to influence stakeholders.

Required skills

• Solid working knowledge of insurance legislation and Home Claims & Assessing procedures.
• Ability to identify and document improvement opportunities and draft high‑standard business papers.
• Strong stakeholder engagement and presentation skills.

What we offer

• Performance bonuses and other perks.
• Volunteer days, paid ‘ME’ day, parental leave and option to purchase additional leave.
• Learning and professional development opportunities.
• Community involvement through A&G Difference program.
• Wellbeing support, mental‑health resources and fitness discounts.
• On‑site events, family fun days and annual celebrations.
• Discounts on insurance products and partner retailers across Australia.
• Access to employee reward and recognition platform with personalised rewards.