AI Product Trainer - Legal Technology

About the role

Thomson Reuters is looking for an AI Product Trainer to join its Customer Training Team in Australia and New Zealand, focused on legal. You will work closely with sales teams to help customers adopt AI-powered legal software and get the most from it, learning from experienced trainers while building skills in customer onboarding, training delivery and account support.

Key responsibilities

• Help run onboarding and training sessions so customers feel confident using the software, working alongside senior trainers and tailoring programs to client needs
• Take part in regular check-ins, learn about customers' goals and identify opportunities for further training
• Support customers with research queries and show them how to get the most value from the products and services
• Share customer feedback with Sales, Product Development and Commercial teams and contribute ideas for improvement
• Contribute to initiatives that improve customer satisfaction, engagement and retention

Required profile

• A law degree, which is mandatory; recent graduates are welcome
• An interest in legal technology and a willingness to learn the legal technology landscape quickly
• A strong interest in learning and applying new technologies, software and AI-enabled solutions
• Excellent interpersonal skills, a positive and proactive attitude, and a commitment to supporting customers
• Willingness to collaborate across teams and contribute to projects

Preferred: some experience presenting, teaching or engaging with people professionally.

What we offer

• Flexible hybrid working for office-based roles
• Flex My Way policies, including work from anywhere for up to 8 weeks per year
• Career development through Grow My Way programming
• Benefits including flexible vacation, two company-wide Mental Health Days, Headspace access, retirement savings, tuition reimbursement and incentive programs
• Two paid volunteer days off and involvement in social impact and ESG initiatives