Advisor, People Operations

About the role

ICC Sydney is looking for an enthusiastic, detail-oriented Advisor, People Operations to join its People and Culture team. The role manages all HR transactional queries for the business and supervises the People Operations team so it supports the People and Culture team and the business units with consistent HR support, advice and compliance.

Key responsibilities

• Deliver the HR support and contact centre functions, handling Tier 1 and 2 HR queries and triaging others, using ServiceNow ticketing and an operational call centre.
• Oversee HR administration across the employee life cycle with a continuous improvement lens.
• Support onboarding and offboarding, including orientation, induction and transition plans.
• Oversee and assist bulk recruitment, covering contracts, letters, organisational charts, position descriptions, job ads and interview guides.
• Champion HR compliance and audits, protect people data, minimise risk and keep people records active, timely and accurate.

Required profile

• Ideally a minimum of 2 years' experience in a human resources generalist function with competency across the outlined areas, plus a tertiary qualification in Human Resources or a related business discipline.
• Experience in hospitality, events or retail is advantageous but not essential.
• Approachable to all levels of the business, adaptable to changing priorities, and willing to learn in a fast-paced, varied role.
• Valid working rights in Australia; successful candidates undergo a National Police Background Check and must provide proof of identity meeting the 100-point check, and may be asked for a health assessment.

What we offer

• Free and fresh daily meals, heavily discounted car parking and onsite dry cleaning.
• Paid wellbeing, volunteer and parental leave, plus purchased leave, novated leasing and salary sacrifice options.
• Health insurance offers, executive superannuation and team social events.
• Discounted or free event tickets, birthday coffee and pastries, and regular professional development.
• Flexible work arrangements and a CBD location near public transport.