Administration Manager

About the role

The Administration Manager reports directly to the Director and is responsible for overseeing client service and administrative functions. This hands‑on leadership position ensures efficient operations, builds strong client relationships, and supports the firm’s growth.

Key responsibilities

• Oversee administration and client service functions, maintaining high service standards.
• Act as primary client contact, managing enquiries professionally.
• Coordinate client meetings, manage adviser diaries, and prepare meeting documentation and reports.
• Collaborate with the Director and senior advisers to streamline workflows and provide proactive support.
• Maintain accurate client records, documentation, and compliance requirements.
• Identify and implement improvements to administrative systems and processes.
• Support and guide the administration team, fostering accountability and collaboration.
• Contribute to wider business initiatives and support the firm’s ongoing growth.

Required profile

• Proven experience in senior administration, office management or client services, preferably in financial or professional services.
• Experience leading, mentoring or coordinating an administration or client services team.
• Exceptional organisational and time‑management skills with the ability to balance multiple priorities.
• Strong interpersonal and communication skills, able to build rapport with clients and colleagues.
• High attention to detail and commitment to accuracy, especially with confidential information.
• Proactive, solutions‑focused mindset with confidence to identify improvements.
• Strong technical capability and willingness to learn new systems.

What we offer

• Join an award‑winning, people‑focused organisation.
• Work directly with the Director and influence critical processes.
• Opportunity to own a key function and drive improvements.
• Supportive, collaborative team environment that values initiative.
• Commitment to professional development, continuous improvement and long‑term success.