Administration & Customer Service Officer

About the role

Cleanaway, Australia's largest waste management and resource recovery company, is looking for a proactive, customer-focused Administration & Customer Service Officer in Bunbury, WA. You will be a key point of contact for customers, providing excellent service while supporting the day-to-day running of the business. The role covers customer enquiries, complaint resolution, administrative tasks and record keeping.

Key responsibilities

• Deliver friendly, professional and efficient customer service and administrative support across allocated contracts and sites.
• Manage incoming calls and customer enquiries, giving accurate information and timely solutions.
• Take ownership of customer concerns and complaints, resolving them where possible and escalating complex matters when needed.
• Build and maintain strong working relationships with customers, operational teams and internal stakeholders.
• Assist with invoicing enquiries, process BPAY payments and keep customer records and system updates accurate.
• Meet customer service KPIs, response times and administrative deadlines while managing competing priorities.
• Identify opportunities to improve processes and contribute to a positive, customer-focused team.

Required profile

• Previous experience in customer service, administration or a similar customer-facing role.
• Strong communication and interpersonal skills, able to engage with a wide range of customers and stakeholders.
• Proactive, solutions-focused approach and ability to handle enquiries and complaints professionally.
• Excellent organisational skills, attention to detail and ability to manage competing deadlines.
• Intermediate Microsoft Office skills, especially Outlook, Word and Excel, and confidence learning new systems.
• Experience with invoicing, payment processing or customer management systems is highly regarded.

What we offer

• Paid parental leave, employee share program and salary packaging.
• Company discounts and private health insurance discounts.
• Employee Assistance Program.
• Flexible working arrangements where the role allows.