Account Manager (SaaS)

About the role

As an Account Manager you will own revenue, retention and growth across a portfolio of aXcelerate clients, including registered training organisations, government and enterprise customers. You will be responsible for meeting sales targets, identifying white‑space opportunities and leading commercial conversations on upsell, cross‑sell and renewals.

Key responsibilities

• Own commercial outcomes for your portfolio, achieving monthly and quarterly revenue targets through renewals, upsell and cross‑sell.
• Build and maintain a qualified pipeline, forecast accurately in HubSpot and manage account plans documenting stakeholders, risks and growth opportunities.
• Lead renewal and commercial negotiations on scope, pricing and terms, adhering to agreed guidelines.
• Manage contract execution, variations and extensions with procurement and contract owners in government and enterprise organisations.
• Identify early risks such as utilisation drops or stakeholder changes and act proactively to protect retention.
• Provide clients with insights on sector trends, new features and best practices, adding value to every conversation.
• Collaborate with Customer Success, Support, Product and Marketing to deliver a coordinated client experience.
• Represent aXcelerate at industry events and conferences.

Required profile

• Proven record of meeting or exceeding revenue targets with well‑executed account plans.
• Three to five years’ experience in account management, customer success or sales within SaaS (EdTech or VET a plus).
• Experience working with government or enterprise stakeholders and navigating procurement, variations and renewal processes.
• Self‑directed, curious and collaborative with a creative problem‑solving approach.

Required skills

• Hands‑on experience with HubSpot or a similar CRM and strong data‑quality discipline.
• Confidence in pipeline management, forecasting, negotiation and pricing conversations.

What we offer

• Central office location with free on‑site parking, close to public transport, cafés and shops.
• Vibrant, supportive team culture with regular social activities.
• Flexible and hybrid working options.
• Professional development through LMS, external training and an annual PD budget.
• Employee Assistance Program for you and your family.
• Cashback offers and discounts via Employment Hero app.
• Clear career pathways and opportunities for advancement.
• Access to Women in Technology networking events and resources.