Account Manager – Business Plus Portfolio

About the role

Join Telstra Business Technology Centres as an Account Manager responsible for a defined portfolio of Business Plus customers. You will act as a trusted advisor, helping clients achieve their objectives through telecommunications, ICT and cyber security solutions while driving revenue growth and customer advocacy.

Key responsibilities

• Develop trusted relationships with business owners and decision‑makers.
• Conduct proactive account reviews and customer engagement activities.
• Serve as the primary point of contact for enquiries, service requests and escalations.
• Collaborate with technical specialists, project delivery teams and support functions to deliver seamless outcomes.
• Identify and pursue opportunities across telecommunications, mobility, internet, networking, cloud, collaboration, managed services and cyber security.
• Perform business needs analysis and create account plans to support retention and growth.
• Generate, qualify and progress opportunities through the full sales lifecycle, meeting individual sales and revenue targets.
• Maintain accurate customer records, pipeline data and portfolio governance.
• Meet customer contact and activity expectations and contribute positively to team objectives and culture.

Required profile

• Minimum 3 years’ experience in B2B sales, account management or business development.
• Proven track record of managing customer relationships and achieving sales targets.
• Exceptional verbal and written communication skills.
• Strong organisational abilities and a customer‑focused mindset.

Required skills

• Telecommunications
• ICT
• Cyber security solutions
• Mobility, internet and networking
• Cloud and collaboration platforms
• Managed services