Account Manager - Adelaide & NT

About the role

CyberCX, part of Accenture, is looking for an Account Manager for Adelaide and the Northern Territory. The role is 60% account management and 40% business development, managing Adelaide accounts alongside an enterprise key account in the NT. It suits someone with 3-8 years of account manager and/or business development experience, including previous Cyber/IT/technology transformation sales from enterprise customers, confident with large renewals and open to new accounts. The position is Adelaide-based with travel to the NT every quarter.

Key responsibilities

• Formulate, implement and manage strategic business plans for customer accounts to meet sales revenue and quota targets.
• Work with customers to identify their present and future needs and propose products, services and upgrades to maintain and grow revenue.
• Maintain call rates to stay in touch with assigned customers and act as the main interface between the customer and CyberCX to keep service levels high.
• Build strong relationships, understand customer objectives, buying criteria and decision-making processes, and promote CyberCX as a preferred supplier.
• Negotiate price and volume discounts where applicable and liaise with technical staff on technical issues to retain customers.
• Identify and win new business through customer engagement, referrals and leads, and follow competitor sales strategies.
• Run product demonstrations and conversations with technical SMEs and customers.
• Prepare sales proposals, tenders/bids, contracts and account management plans.

Required profile

• Minimum of 3 years of account management and customer-focused solutions experience.
• Previous Cyber/IT/technology transformation sales experience from enterprise customers.
• Proven project management skills, able to handle multiple projects and relationships at once.
• Consistently exceeded quota and has a track record of winning new customers.
• Agile and resilient approach to setbacks.

Required skills

• Exceptional listening, negotiation and relationship management skills.
• Hands-on experience with CRM software and account management systems.