Workshop Supervisor - Heavy Diesel

About the role

BTP, a mining, earthmoving and construction equipment supplier with operations across WA, QLD and NSW, is looking for a hands-on Workshop Supervisor to lead its Mackay workshop. Reporting to the Workshop Manager, you will oversee the MRC and CRC service teams and drive safety, efficiency, quality and customer satisfaction. The role suits an experienced Heavy Diesel professional who wants to lead a team and influence operational performance.

Key responsibilities

• Lead and mentor tradespeople, Leading Hands and apprentices, building a workplace of accountability, respect and teamwork
• Plan, prioritise and coordinate daily maintenance, component rebuild and repair work safely and within agreed timeframes
• Proactively identify and manage risks so all work complies with company procedures and safety standards
• Monitor labour utilisation, job costs, work in progress and workshop efficiency
• Maintain high workmanship standards, manage warranty concerns and rework
• Coach and mentor team members, conduct performance reviews and identify future leaders
• Work with customers, suppliers, OEM representatives and internal stakeholders, and contribute to process improvements and cost reduction

Required profile

• Recognised Heavy Diesel Mechanical trade qualification with at least 5 years' post-trade experience
• At least 2 years' supervisory experience, ideally in heavy mobile equipment, mining, earthmoving or a heavy equipment dealership
• Experience managing warranty issues, workmanship quality and rework
• Proven leadership, including performance management, coaching and resolving workplace challenges
• Strong planning skills, effective communication and a current C Class driver's licence
• Experience in a Caterpillar, Komatsu, Hitachi or similar dealership or OEM environment, and knowledge of Caterpillar SIS and dealership parts and service processes

Required skills

• Strong technical knowledge of mechanical systems, component rebuilds, equipment maintenance and workshop processes
• Intermediate computer literacy, including Microsoft Office, and experience with workshop management or reporting systems
• Relevant QMS training or qualifications (QMS 1/2/3 or equivalent)

What we offer

• Permanent full-time employment, Monday to Friday, 6:00am to 4:00pm
• Competitive salary with 12% superannuation
• Employee referral program paying $8,000 to a referee
• Employee Assistance Program with up to six free counselling sessions
• Benefits such as novated leasing, health insurance discounts, paid parental leave, study assistance and travel and accommodation offers