Workshop Supervisor - Heavy Diesel

About the role

BTP, a mining, earthmoving and construction equipment supplier with operations across WA, QLD and NSW, is looking for a hands-on Workshop Supervisor to lead its Mackay workshop. Reporting to the Workshop Manager, you will oversee the MRC and CRC service teams and drive safety, efficiency, quality and customer satisfaction. The role suits an experienced Heavy Diesel professional who wants to lead a team and influence operational performance.

Key responsibilities

• Lead and mentor tradespeople, Leading Hands and apprentices, building a workplace of accountability, respect and teamwork.
• Plan, prioritise and coordinate daily maintenance, component rebuild and repair work safely and within agreed timeframes.
• Monitor labour utilisation, job costs, work in progress and workshop efficiency to meet operational and commercial goals.
• Manage warranty issues, workmanship quality and rework, and coach and review team performance.
• Work with customers, suppliers, OEM representatives and internal stakeholders, and contribute to process improvements and cost reduction.

Required profile

• Recognised Heavy Diesel Mechanical trade qualification with at least 5 years' post-trade experience.
• At least 2 years' supervisory experience, ideally in heavy mobile equipment, mining, earthmoving or a heavy equipment dealership.
• Experience managing productivity, labour utilisation, job costs, warranty issues and rework.
• Proven leadership in performance management, coaching and staff development.
• Current C Class driver's licence and a strong commitment to safety.
• Highly regarded: experience in a Caterpillar, Komatsu, Hitachi or similar dealership or OEM environment, and knowledge of Caterpillar SIS and dealership parts and service processes.

Required skills

• Strong technical knowledge of mechanical systems, component rebuilds, equipment maintenance and workshop processes.
• Intermediate computer literacy, including Microsoft Office, and experience with workshop management or reporting systems.
• Relevant QMS training or qualifications (QMS 1/2/3 or equivalent).

What we offer

• Permanent full-time employment, Monday to Friday, 6:00am to 4:00pm, based at the Mackay workshop.
• Salary package reflective of experience and expertise, with 12% superannuation.
• Employee referral program offering $8,000 to a colleague, and an Employee Assistance Program with up to six free counselling sessions.
• Benefits subject to eligibility, including novated leasing, health insurance discounts, paid parental leave, study assistance and travel and accommodation offers.