Wellbeing Coordinator

About the role

A highly organised, customer-focused Wellbeing Coordinator is sought to join the Melbourne CBD team of FBG, part of the APM Group. Working in the Client Operations team, you will coordinate wellbeing appointments, support client programs and give operational support to the clinical team. You will be the first point of contact for many clients, helping them receive timely, professional and compassionate support.

Key responsibilities

• Act as first point of contact for clients and stakeholders
• Manage a high-volume inbox and the 1300 wellbeing line
• Coordinate new client referrals, onboarding and outreach activities
• Schedule individual and group wellbeing appointments
• Maintain accurate client records and reporting
• Support project coordination and program delivery
• Manage booking changes and clinician rescheduling
• Provide contract administration support and process additional sessions
• Troubleshoot and escalate service-related queries
• Support continuous improvement initiatives across the team

Required profile

• Minimum 3 years' experience in an administration or coordination role
• Warm, approachable and solutions-focused, able to build trust and communicate confidently in sensitive situations
• Ability to stay calm and effective in a high-volume environment
• Experience in healthcare, wellbeing, allied health or specialist practice administration highly regarded

Required skills

• Strong Microsoft Office skills and experience with booking or scheduling systems
• Excellent customer service and communication skills
• Strong organisational skills and attention to detail

What we offer

• Flexible work arrangements
• Salary packaging
• Attractive leave entitlements
• Professional development opportunities and corporate discounts
• Access to EAP services
• Career pathways across the APM Group