Village Liaison Officer – Multi‑site

About the role

The Village Liaison Officer supports a welcoming and well‑organised environment across multiple retirement villages. Working closely with residents, the Village Manager and the broader team, you will facilitate communication, engagement and day‑to‑day administrative tasks. This role involves travelling between Fullarton, Glynde and Hope Valley to meet operational and resident needs.

Key responsibilities

• Support resident communication and engagement across the villages.
• Coordinate welcome and onboarding activities for new residents.
• Assist with newsletters, notices, event information and other resident communications.
• Record, track and follow up resident feedback, requests and concerns.
• Support village events, including RSVP tracking, guest lists and attendance coordination.
• Maintain resident records, activity logs, milestone calendars and relevant documentation.
• Coordinate administrative and operational tasks such as maintenance requests and village services.
• Assist with event planning, scheduling and yearly activity coordination.
• Use relevant systems to update records, manage tasks, support reporting and maintain accurate data.
• Support inspections, contract review processes and other compliance‑related activities.
• Attend team meetings and contribute updates, feedback and relevant information.
• Undertake other duties as reasonably directed.

Required profile

• Friendly, organised and reliable personality.
• Enjoys working with older people and building positive relationships.
• Confident in face‑to‑face communication and following through on requests.

Required skills

What we offer

• Tax‑free benefit of up to $18,549 through salary packaging.
• Positive, team‑oriented culture built on trust, encouragement and shared success.
• Opportunity to work across multiple sites (Fullarton, Glynde, Hope Valley).