Underwriting Associate, Australia

About the role

AIG's Operations Underwriting Support team supports underwriters across the business in administering and servicing commercial lines policies. The role reports directly to the Head of Operations Support and works closely with underwriters across multiple profit centres, internal teams and outsourced service providers, covering the quotation, bind and issuance processes across the full policy lifecycle. The position is based in Melbourne.

Key responsibilities

• Support the quotation, bind and issuance processes across the full policy lifecycle
• Be the key onshore contact and subject matter expert for the policy lifecycle
• Follow up on and query closings with external customers
• Liaise with internal collections teams on unallocated cash queries
• Ensure adherence to internal governance, compliance procedures, policies and guidelines
• Take part in operational audits, disaster recovery and business continuity exercises when required

Required profile

• Experience as an underwriting associate in general insurance
• Exposure to commercial lines products is a distinct advantage
• Ability to anticipate client needs and act proactively
• Excellent English, written and spoken
• Excellent stakeholder, relationship and problem-solving skills
• Willingness to work primarily in the office

Required skills

• Solid MS Word, Excel and PowerPoint
• Ability to handle multiple issues at once while meeting customer expectations