UI/UX & Service Designer – Expressions of Interest

About the role

We are seeking experienced Service Designers, UX Designers, and hybrid professionals to join our team on a permanent basis. The roles will focus on designing and improving customer‑centred services within large‑scale digital transformation and service improvement programmes for public sector and large enterprise clients.

Key responsibilities

• Lead and facilitate discovery and co‑design activities, including workshops and stakeholder engagement.
• Create service blueprints, customer journeys, ecosystem and service maps.
• Conduct user research, synthesize findings and translate insights into actionable design artefacts.
• Develop UX wireframes, concepts and mock‑ups to support early‑stage delivery.
• Support the transition from discovery through alpha and prototype phases.
• Collaborate with multidisciplinary teams including product, technology, change and business stakeholders.

Required profile

• Collaborative designer comfortable engaging stakeholders in complex, government‑style environments.
• Ability to translate ambiguity into clear, practical outcomes across service and UX design.
• Australian citizenship and Baseline or NV1 security clearance are highly regarded.

Required skills

• Service design methodologies and service blueprinting.
• UX design, wireframing and prototyping.
• Human‑centred design, user research and usability testing.
• Journey mapping, ecosystem mapping and information architecture.
• Proficiency with design tools such as Figma, Sketch or Adobe XD.