Trainee Information Technology Officer

About the role

The City of Cockburn is recruiting a Trainee Information Technology Officer (Level 1) in its Information Technology team, under the Corporate and Systems Services Directorate. It is a 2-year full-time traineeship that combines practical experience with a nationally recognised qualification in Information Technology. The role supports Level 1 technical support for users across the organisation, both onsite and remotely, and suits school leavers or people starting a career in IT.

Key responsibilities

• Provide Level 1 desktop support to users, resolving issues with hardware, software, mobile devices, telephony, printing, networking and audio-visual systems
• Assist with software and hardware deployments, system upgrades and the implementation of new systems
• Maintain technical documentation and procedure manuals
• Escalate complex technical issues to the relevant internal team or external service providers
• Deliver customer-focused support and uphold the City's Code of Conduct, WHS, anti-discrimination and equal opportunity obligations

Required profile

• Genuine interest in technology and a desire to build a career in IT
• Strong problem-solving skills, customer-focused approach and teamwork
• Ability to explain technical issues in non-technical terms and to manage time and priorities
• Legal permission to work in Australia on a full-time permanent basis
• Satisfactory national police clearance; entry requirements for TAFE (e.g. C grades in Year 11 English and Maths or AFQ Certificate II or III)
• Applicants with an IT qualification (Cert III or higher) are ineligible

Required skills

• High computer literacy
• Knowledge of Microsoft Windows and Microsoft Office applications, including Outlook
• Desirable: desktop and laptop software/driver installation, virtualisation, and IP network topology (LAN, WAN, wireless)

What we offer

• Structured training, mentoring and exposure to a wide range of technologies
• Flexible work options and up to 16% superannuation
• Free Cockburn ARC gym membership and wellness programs
• Salary at Level Step 1 ($69,728) of the City of Cockburn Industrial Agreement 2025, depending on qualifications and experience

Applicants must complete a two-page response to the selection criteria, and the closing date is 6 November 2026.