Tourism Development Officer - Visitor Services

About the role

The City of Rockingham is recruiting a part-time Tourism Development Officer (Visitor Services) for its Mobile Visitor Centre. You will give visitors up-to-date information on the local region, attractions and experiences, and promote upcoming events. The role is fixed-term for 2 years, with a minimum of 30 hours per fortnight including weekends and public holidays, rostered in advance.

Key responsibilities

• Provide excellent customer service to visitors with accurate information on the region, tourism attractions, experiences and upcoming events.
• Run the day-to-day operations of the Mobile Visitor Centre.
• Make visitors more aware of leisure and tourism opportunities through effective marketing and recommendations.
• Work across several sites throughout the year, including key tourism locations and major events during peak season (spring and summer) and the Administration building during the off season (autumn and winter).
• Be available to work according to the Mobile Visitor Centre's spring and summer hours of Friday to Sunday, 8.00am to 2.30pm, with extra hours during school holidays, public holidays and events.

Required profile

• Sound knowledge of visitor servicing principles through previous experience, training or education.
• Sound local knowledge of Rockingham's tourism offering and products.
• Ability to work autonomously and with team members.
• Desirable: experience in marketing, tourism and/or customer service roles.
• Valid 'C' class driver's licence.
• Willingness to work weekends and occasional public holidays.

What we offer

• Gross salary of $94,367 per annum pro-rata, with 12% superannuation and the option to co-contribute up to 5%.
• Health and wellbeing programmes, including a physical health reimbursement subsidy of up to $200 per annum, free flu vaccinations, skin cancer checks, mental health programs and EAP services.
• Flexible working arrangements, including rostered days off and two extra paid days of absence per year.
• Training and development, including paid study leave and study fees.
• Salary packaging opportunities for motor vehicles and other items.

Applications close on 13 November 2026; interviews may start before then and the vacancy may close early. An information pack is available on the City's website.