Technical Business Analyst - Privileged Access Management (PAM)

About the role

A Queensland State Government department, represented by its client, is hiring a Technical Business Analyst for the Digital Marketplace Keeper Privileged Access Management (PAM) project team. The role leads current-state analysis, future-state requirements and operational process work needed to implement Keeper PAM. It is primarily a technical business analysis role with some project support, working with privileged access users, technical specialists and operational teams. The position is based in Brisbane CBD with flexibility to work from home two days per week.

Key responsibilities

• Lead current-state technical discovery and documentation of privileged access processes, including administrative access pathways, credential handling, approvals, authentication, break-glass arrangements, RDP and SSH use, session recording and operational support.
• Facilitate workshops and interviews with technical and operational stakeholders and turn findings into process maps, business and operational requirements, use cases, acceptance criteria and decision records.
• Define and maintain future-state Keeper PAM business and technical requirements and their traceability through design, configuration, testing, production acceptance and BAU handover.
• Support functional and operational testing by preparing scenarios and acceptance criteria, coordinating validation, tracking defects and recording outcomes against requirements.
• Maintain the project schedule, RAID, action and decision registers, dependencies, meeting records, document register and milestone evidence, and coordinate workshops and meetings.
• Support operational readiness, training, communications, support model definition, procedures, knowledge transfer, Cyber Security Fund reporting and project closure, and keep the Project Manager informed of exceptions.

Required profile

• Relevant business analysis, project management, cyber security or identity certifications are highly regarded.
• Minimum 7+ years of experience in large-scale environments.
• Experience analysing enterprise infrastructure, identity, privileged access or cyber security processes involving multiple technical and operational teams.
• Experience supporting system, operational or user acceptance testing, including defect tracking and evidence management.
• Experience with privileged access management, identity and access management, Keeper PAM or another enterprise PAM platform is highly advantageous.
• Experience preparing operational procedures, support models, roles and responsibilities, knowledge transfer material and BAU handover documentation.

Required skills

• Business analysis techniques: requirements elicitation, workshop facilitation, process mapping, current-state and future-state analysis, use cases, acceptance criteria and requirements traceability.
• Enterprise technologies: Windows Server, Linux, Active Directory, Microsoft Entra ID, MFA, RDP, SSH, networking and high availability.
• Project support: schedule maintenance, RAID, action and decision registers, dependencies, meeting coordination and document control.

The contract runs until 30 April 2027 at approximately $102.31 per hour; the rate is inclusive of the mandatory 25% casual loading for Australian-based contract and temporary roles. Applications are submitted confidentially by sending a resume in Word format quoting reference number 250703.