Team Leader – Pub Operations

About the role

As a Team Leader at Metro Pubs you will oversee daily shift operations, ensuring the venue runs smoothly and customers receive a memorable experience. You will act as the bridge between the front‑of‑house team and management, stepping in to resolve issues and maintain high standards.

Key responsibilities

• Lead the shift team, organising tasks and supporting staff to deliver excellent service.
• Deputise for managers, handling any operational or customer issues that arise.
• Maintain a safe, legal and clean bar environment, addressing any concerns promptly.
• Uphold brand standards and ensure consistency across service, food, and drink.

Required profile

• Strong attention to detail, especially in product quality and presentation.
• Ability to think quickly and adapt to a fast‑paced environment.
• Positive, can‑do attitude with a focus on teamwork.
• Experience in a hospitality setting, preferably in a supervisory role.

Required skills

What we offer

• Competitive salary and pension contribution.
• Career progression across well‑known brands and apprenticeship opportunities.
• Generous staff discounts on food, drink and accommodation.
• Employee assistance programme covering mental health, financial and legal support.
• Family‑friendly maternity and paternity policies, menopause‑friendly workplace.
• Referral bonus up to £1,500, wage‑access through Wagestream, and retail discounts.