Team Leader Field Operations - Customer Connections

About the role

Coliban Water is expanding its frontline operations and is looking for an experienced, people-focused Team Leader to lead the initial formation and ongoing delivery of customer connection services across its water, sewer and recycled water networks. Reporting to the Manager Rural and Urban Services within the Asset & Operations group, the role leads a team of field operators and coordinates contractors so that connection works, fault response and service restoration are delivered safely, efficiently and in line with regulatory and customer expectations. It is a hands-on, field-based leadership role in a 24/7 operating environment.

Key responsibilities

• Lead, coach and develop a team of Customer Connections Field Operators, fostering a strong safety and performance culture
• Coordinate contractors to achieve high-quality outcomes across safety, customer experience, asset management and compliance
• Plan, undertake and oversee maintenance, repair and rectification works across water, sewer and recycled water services
• Act as an escalation point for complex or sensitive customer matters
• Ensure all works comply with relevant legislation, regulations, standards and policies
• Build working relationships with customers, plumbers, contractors, councils and internal stakeholders
• Monitor service delivery performance, prepare reports and drive continuous improvement
• Support roster management, standby arrangements and out-of-hours response

Required profile

• Demonstrated experience leading or supervising teams in an operational or works-based environment
• Sound knowledge of water and sewer connection standards and processes
• Strong customer focus and ability to manage complex or escalated matters professionally
• Well-developed communication and stakeholder engagement skills
• Ability to manage competing priorities and meet service delivery targets
• Commitment to workplace safety, risk management and compliance
• Cert III or IV in Water Industry Operations (or willingness to complete within 2 years) or in Plumbing, with a sound understanding of regulatory frameworks

What we offer

• Competitive base salary
• Work vehicle available for commuter use
• Standby, industry and special allowances, and overtime allowances
• Monthly accrued day off, flexible work arrangements and parental, carer and study leave

Applicants must complete core training requirements in the expected timeframes and may be asked to provide evidence of right to work in Australia, a police check, a Working with Children Check, pre-employment medicals or psychometric testing. Applications close on 23 November 2026.