Support Desk Analyst (LS Central/ Dynamics Business Central)

About the role

We are looking for a customer‑focused Support Desk Analyst to provide first‑ and second‑level application support for LS Central and Microsoft Dynamics 365 Business Central. The role involves incident resolution, service‑request fulfilment and functional troubleshooting for retail and hospitality customers.

Key responsibilities

• Log, triage, investigate and resolve incidents and service requests in line with SLAs, escalating complex issues when required.
• Support day‑to‑day LS Central operations, including configuration changes, user support, data fixes and minor enhancements.
• Create and maintain knowledge‑base articles, runbooks and documentation to improve service delivery.
• Collaborate with senior analysts, ERP consultants and developers to resolve complex problems and contribute to continuous‑improvement initiatives.

Required profile

• Experience in an application support, service‑desk or customer‑support role with strong problem‑solving and analytical abilities.
• Ability to manage multiple tickets, prioritize based on urgency and communicate clearly with customers and internal teams.
• Willingness to develop functional knowledge of LS Central and Business Central and pursue relevant certifications.
• Tertiary qualification in IT, Business or a related discipline is preferred.

Required skills

• LS Central (LS Retail)
• Microsoft Dynamics 365 Business Central

What we offer

• Salary paid in Australian Dollars
• Medical insurance from day one for you and your spouse (or parents)
• Home office setup and internet allowances
• Gym and wellness allowance
• Regular team events, mental‑health support and certification reimbursement
• Flexible hybrid work model and rewards & recognition programmes