Supply Chain Specialist

About the role

The Wellness Pet Company is seeking a Supply Chain Specialist to join its ANZ Operations team. This hands‑on, end‑to‑end position focuses on demand execution, ensuring customers are serviced and the supply chain runs smoothly across retail, eCommerce and wholesale channels.

Key responsibilities

• Process customer purchase orders accurately and on time for all ANZ accounts.
• Manage delivery bookings, minimum shelf‑life requirements and DIFOT compliance.
• Handle customer enquiries, resolve supply and delivery issues, and maintain records.
• Coordinate claims investigation, returns processing and reverse logistics.
• Liaise with freight forwarders, wharf cartage teams and customs brokers to support inbound containers.
• Track inbound shipments, manage ETA updates and coordinate container delivery to the 3PL.
• Maintain inbound schedule tracker and communicate delays to stakeholders.
• Support inventory control activities, including stock reconciliations, FIFO compliance and ad‑hoc adjustments.
• Administer CHEP pallets and assist with inventory reporting and data‑table maintenance.
• Coordinate finished‑goods transport from the Australian co‑packer to the 3PL and support production scheduling logistics.
• Prepare operational reports, participate in S&OP calls and supply‑chain improvement projects.
• Provide planning inputs and data maintenance to the Supply Chain Planner as needed.

Required profile

• Hands‑on, end‑to‑end mindset with ownership of operational tasks.
• Ability to work in a lean, fast‑moving team environment.
• Strong attention to detail and commitment to accurate execution.

Required skills

• Experience using an ERP system for order processing and inbound logistics.