Super Host - Front Office

About the role

Veriu Group operates 25 hotels across Australia through its brands Punthill Apartment Hotels and Veriu Hotels & Suites, and is expanding toward 80 hotels. This Super Host position is based at Veriu Broadway in Sydney, reporting to the Hotel Manager in a small team. It is a permanent, full-time role in the front office.

Key responsibilities

• Oversee the front office, including complaint escalation and problem-solving, team management and training, rostering and timesheet approvals.
• Ensure a high level of guest service at check-in, check-out and during the stay, setting the standards for the hotel.
• Tailor guest experiences to create lasting memories.
• Identify new sales leads and encourage the team to do the same.
• Manage emergency situations safely and professionally.
• Build strong relationships with teammates and guests.
• Support the Hotel Manager with higher-level management and admin tasks.

Required profile

• Adaptable, enjoys variety and has an ownership mindset.
• Approved Australian working rights (citizenship, permanent residency or a visa with approved working rights).
• First Aid certificate, or willingness to obtain it within the first month.
• Responsible Service of Alcohol certificate, or willingness to obtain it within the first month.
• Flexibility to work various shifts, including public holidays on rotation with other team members (no overnight shifts required).
• Demonstrated experience leading a team with kindness and resolving escalated complaints.
• Attention to detail and strong written and verbal communication.
• Experience delivering genuine, vibrant customer service.

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas.
• Onboarding and ongoing support, plus the Fast-Track Hotel Management Development program.
• Flexibility, job security and a relationship-focused culture.
• Referral bonuses up to $1000, accommodation discounts across the network and private health insurance discounts.
• Employee Assistance Program access.