S&S Banking Consultant – Part‑Time

About the role

Join Suncorp Bank as a Sales & Service (S&S) Banking Consultant in Smithfield. This part‑time, permanent position focuses on delivering exceptional face‑to‑face and phone support for everyday banking enquiries, account openings and digital onboarding.

Key responsibilities

• Provide customer‑obsessed service that drives satisfaction and first‑call resolution.
• Answer everyday banking enquiries and guide customers through account opening processes via phone or online channels.
• Educate and support customers on using Suncorp’s digital banking platforms, encouraging self‑service.
• Assist with digital onboarding to ensure a seamless experience for new clients.
• Listen actively, build trust, ask the right questions and exceed customer expectations, contributing to strong NPS results.
• Maintain a balanced team culture focused on people, customers, risk and performance.
• Ensure compliance with internal policies, privacy legislation, FSRA requirements and underwriting guidelines.

Required profile

• Proven experience delivering high‑quality customer service in a banking or financial services environment.
• Comfortable using digital tools and platforms to assist customers.
• Strong communication skills with the ability to listen, build trust and ask insightful questions.
• Commitment to compliance, risk management and performance standards.

Required skills