Solutions Architect (MSP)

About the role

New Era Technology is seeking a Solutions Architect to provide presales support and consulting for tailored MSP solutions. The role is full‑time, based in Brisbane with flexible work‑from‑home options.

Key responsibilities

• Capture and analyse client requirements, design implementable solutions and produce architectural documentation.
• Create proposals, tender responses and technical content for quotes in collaboration with the sales team.
• Present and demonstrate solutions to clients, attend client meetings and support the sales process.
• Maintain close communication with sales, technical and project teams to ensure consistent delivery.
• Continuously improve technical capability through certifications and stay current on industry trends.

Required profile

• 5+ years of experience in platforms and cloud transformation within an MSP environment.
• Strong architecture and requirements analysis skills with broad IT infrastructure knowledge.
• Excellent technical documentation and client‑facing abilities.
• Degree in Software Engineering, IT, Computer Science or equivalent.
• Relevant certifications such as Microsoft, Fortinet, Citrix, Cisco or VMware.

Required skills

• Microsoft technologies
• Fortinet solutions
• Citrix platforms
• Cisco networking
• VMware virtualization

What we offer

• Friendly team environment with strong technical support.
• Extensive training and development opportunities.
• Career growth for high performers.
• Lunches, snacks and employee assistance program.