ServiceNow ITOM Lead – Transformative Technology Strategy

About the role

We are seeking a ServiceNow ITOM Lead to drive transformative technology strategies for our clients in Sydney. In this senior position you will own the end‑to‑end delivery of ServiceNow IT Operations Management solutions, ensuring real‑time visibility and automated operations across the enterprise.

Key responsibilities

• Lead the strategy, design and implementation of ServiceNow ITOM modules including Discovery, CMDB, Service Mapping, Event Management and Orchestration.
• Architect scalable ITOM solutions that align with infrastructure, cloud and network strategies.
• Maintain CMDB health, dependency mapping and service‑level visibility.
• Integrate monitoring and event tools such as SolarWinds, Dynatrace, AppDynamics and Zabbix.
• Drive automation using Flow Designer, Orchestration and IntegrationHub.
• Govern ITOM standards and manage MID Server strategy.

Required profile

• Proven experience leading ServiceNow ITOM implementations in an enterprise environment.
• Strong understanding of IT infrastructure, cloud and network ecosystems.
• Ability to work collaboratively with cross‑functional teams and stakeholders.

Required skills

• ServiceNow ITOM (Discovery, CMDB, Service Mapping, Event Management, Orchestration)
• Flow Designer and IntegrationHub
• MID Server management
• Monitoring tools: SolarWinds, Dynatrace, AppDynamics, Zabbix