Service Operations Manager - Mental Health Local Service

About the role

Mind Australia is recruiting a Service Operations Manager for its Mental Health and Wellbeing Local service in the Greater Melton region. The role leads and manages the day-to-day operations of the service, including the operating budget, performance targets and performance management, in a complex and demanding environment. It also oversees practice and service culture, embedding Lived and Living Experience at the centre of the service while keeping the consortium's service model intact.

Key responsibilities

• Lead and manage evidence-informed services for consumers, carers, families and supporters across an interprofessional continuum of care, including psychiatry, clinical interventions, AOD therapies and holistic wellbeing supports.
• Build and maintain relationships with local service providers, cultural groups and community members to ensure two-way access.
• Work within a multidisciplinary team that places the person accessing the service first and centres the voice of lived/living experience.
• Support and supervise the Team Leader-Lived Expertise and ensure the fidelity of peer work discipline and Intentional Peer Support.
• Lead, manage and influence internal stakeholders and consortium partners.
• Work with the General Manager to plan, develop and implement service and expenditure budgets.

Required profile

• Tertiary degree in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or another health-related field as designated by Mind.
• Demonstrated experience managing a complex, interprofessional and multidisciplinary service delivery environment.
• Experience working directly with people with mental health and/or AOD challenges and their families, carers and supporters.
• Proven leadership experience, with the ability to coach, mentor and develop a team.
• Track record in relationship building, stakeholder management and strategic partnerships.
• Experience in financial management, budget control and reporting.

What we offer

• Salary packaging up to $15,899 per year to cover living expenses such as rent, mortgage, childcare and car leasing.
• Leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading and monthly accumulated days off for full-time employees.
• Fitness Passport access to corporate health and fitness facilities.
• Work flexibility arrangements.
• Professional development through regular practice development sessions and coaching with the General Manager.

To apply, use the online application on the Mind Careers site (reference 500640); applications must be submitted by 11pm on Friday 13 November 2026. Candidates must complete reference and background checks, including a Working with Children Check and an NDIS Workers Screening Check.