Service Desk Analyst (Technical Support Administrator)

About the role

Leidos Australia is seeking a Technical Support Administrator to join its Level 2 Service Desk within the Digital Modernisation Division in Canberra. The role suits an IT professional who enjoys solving complex problems and works in multi-vendor environments, applying technical expertise across infrastructure, applications and operating systems. It is a 24/7 rotating shift position.

The position is open only to Aboriginal or Torres Strait Islander applicants, as an equal opportunity measure under the Racial Discrimination Act 1975 (Cth). Applicants must be Australian citizens and be able to obtain and maintain a Baseline security clearance; certain roles may also be subject to ITAR requirements.

Key responsibilities

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Required profile

• Australian citizenship, with ability to obtain and maintain a Baseline security clearance.
• An interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• An adaptable approach to new requirements and a commitment to continuous learning.

What we offer

• Pay range of $96,300 to $120,400 (a general guideline).
• Flexible arrangements such as Life Days, part-time, job sharing and compressed hours.
• Free access to Headspace and MeQuilibrium, and wellness spaces.
• Over 120,000 on-demand courses and professional development opportunities.

Applicants apply online through the Apply Now button; the process includes a conversation with the Talent Acquisition team and an interview with the hiring manager or panel.