Service Desk Analyst (NV1 Security Clearance)

About the role

Centorrino Technologies is looking for a Service Desk Analyst to join its White Label Managed Services Team in Canberra. The role provides ICT support to a range of clients, and an existing NV1 security clearance is required.

Key responsibilities

• Provide high-quality remote and onsite ICT support to a range of clients.
• Troubleshoot incidents and service requests, escalating more complex issues when required.
• Set up user accounts, devices and IT equipment, and support onboarding and offboarding.
• Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies.
• Collaborate with technical teams, vendors and clients to deliver a great customer experience.
• Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise.

Required profile

• Experience in ICT support or service desk, or relevant IT study or training.
• Strong customer service, communication and problem-solving skills.
• A proactive attitude, attention to detail and willingness to learn.
• Ability to work independently while contributing to a collaborative team.
• Exposure to ITIL and Microsoft technologies is highly regarded.
• NV1 security clearance; a valid Vulnerable People / Working with Children Check (WWCC) and Police Check are also required.

What we offer

• Hybrid working with team anchor days.
• Extensive training and development opportunities.
• Discounts and benefits, including a choice of IT equipment and access to cost-price tech for personal use.
• Development pathways into senior service desk, cloud, systems engineering and technical specialist roles.