Service Centre Analyst

About the role

First Focus, a mid-market managed services provider, is hiring a Service Centre Analyst in Brisbane to join its large, welcoming Service Centre team supporting an important Queensland institution. The role is onsite, full-time or close to it, and involves hands-on support in a busy enterprise environment. It is casual, but top performers are often promoted or hired directly by the client.

Key responsibilities

• Support Microsoft Server and Desktop environments
• Manage Active Directory and Exchange access
• Configure and troubleshoot Citrix hosted desktops and desktop and endpoint hardware
• Resolve incidents, requests and problems across a busy service desk

Required profile

• Proven experience in a Helpdesk or Service Desk environment
• Strong troubleshooting skills and attention to detail
• Experience with ticketing systems, SLAs and time tracking
• Working knowledge of ITIL concepts and best-practice service delivery
• Customer service mindset, excellent written and verbal communication, and ability to stay calm under pressure

What we offer

• Salary of AUD 40,000 to 60,000
• Enterprise-scale environment with opportunities across Level 1, 2 and 3 support
• Growth and promotion opportunities from day one
• Collaborative, low-ego team culture