Senior Product Owner - Document Management

About the role

The Document Management Team at CommBank's Chief Operations Office is looking for three Senior Product Owners: two permanent and one six-month fixed-term contract. You will lead the strategy and delivery of intelligent document processing and customer communication capabilities, shaping services that improve critical customer communications across the Group. You will define the vision, strategy and roadmap for document management capabilities used across the Group and lead a cross-functional squad focused on either Intelligent Document Processing or Customer Communication Services.

Key responsibilities

• Define and own the product vision, strategy, roadmap, objectives and success measures.
• Lead product discovery, opportunity assessment and prioritisation to maximise customer and business value.
• Partner with Engineering Managers, architects and delivery teams to shape technology strategy and deliver end-to-end outcomes.
• Own and maintain the product backlog, balancing customer needs, commercial outcomes, risk obligations and technical constraints.
• Influence stakeholders across business, technology, operations, architecture, risk, compliance and privacy.
• Use data, customer insights and experimentation to guide decisions and track product performance.
• Lead platform modernisation using automation, artificial intelligence and cloud technologies, and coach the squad while maintaining accountability for production health, operational resilience and product controls.

Required profile

• Demonstrated experience as a Senior Product Owner or in a comparable strategic product leadership role.
• Experience leading cross-functional agile squads delivering complex technology products or transformation initiatives.
• Ability to define compelling product visions, strategies, roadmaps, objectives and measurable outcomes.
• Strong customer, commercial and risk judgement, with strong technology and risk awareness.
• Understanding of security, privacy, resilience, compliance and controls by design.